Privacy Policy
Introduction
This Privacy Policy describes how Glow Up LLC (“GlowUp”, “we”, “us” or “our”) collects, uses, stores, and shares your information when:
1) you access and/or use our websites, mobile applications, or other digital properties we own and operate and which link to this Privacy Policy, including https://glowupllc.com/, https://maxxing.app/, https://www.mewing.app/ (“Websites”);
2) you use our mobile application and online platform (collectively the “Services”);
3) you communicate with us in any manner, including by email, direct messaging, telephone, and/or in person (“Communications”); and
4) we interact with certain third-party partners.Please note the following important disclosures:
- Cookies, Advertising, and Tracking Technology Disclosures: see Section 5 below.
- Your Choices Disclosures: see Section 11 below.If you are a resident of certain states or countries, you may be entitled to additional rights. See Sections 16–20 for state-specific notices (California, Illinois, Connecticut, Nevada, Washington).
Overview
GlowUp provides data-driven aesthetic enhancement tools that blend AI, image analysis, and dermatological insights. Our platform evaluates user-submitted images and generates two unique scores: a Current Beauty Score and a Potential GlowUp Score. These scores are intended to provide insights for you to consider when assessing how to optimize your appearance. Suggestions may include product referrals, care routines, and lifestyle adjustments.
What Type Of Information Do We Collect?
We collect the following categories of information:
- Basic Identifying Information: name, address, email, phone.
- Device Identifiers: IP address, cookies, ad IDs.
- Internet/Network Activity: browsing or search history, interactions with Websites, Services, emails, and ads.
- Geolocation Data: imprecise (IP-based) or precise (GPS) location, if consented.
- Payment Information: credit card details and billing info (processed by our payment processor).
- Commercial Information: Services purchased, inquiries, preferences.
- Personal Aesthetic Information: appearance and dermatological data, including facial imagery.
- Biometric Data: facial geometry, skin texture, proportions (we do not use Biometric Data to identify individuals).
- User Content: goals, preferences, photos, videos, social media links, testimonials.
- Audio and Visual Information: images, recordings, customer service call recordings.
- Inferences: insights drawn from the above.
How Do We Collect Your Information?
- Directly from you: when you create an account, update a profile, submit images, or contact us.
- Automatically: through cookies, pixels, SDKs, and related technologies.
- From Partners: analytics providers, ad networks, fraud prevention services, etc.
Cookies and Related Online Tracking Technologies
We and our partners use cookies, pixels, SDKs, and analytics tools such as Google Analytics. These are used for:
- Functionality, Support, and Security
- Advertising and Marketing Measurements
- Behavioral Analytics
- Site Analytics
How Do We Use Your Information?
We use your information to:
- Provide Websites and Services (accounts, scores, notifications, business functions).
- Communicate with you (respond to requests, provide support).
- Market and Advertise (send promotions, including third-party offers).
- Conduct Analytics and Personalization (improve Services, provide recommendations).
- Security and Fraud Prevention.
- Comply with Legal Obligations.
- Business Functions (records, billing, error detection).
How Do We Disclose Your Information?
We may share information:
- With your consent
- In business transfers (mergers, acquisitions, bankruptcy)
- With service providers (payment processors, analytics, ad networks, IT support)
- With business partners offering products related to Suggestions
- For legal process and protection (to comply with law, enforce agreements, protect rights)
How Do We Protect Your Information?
We take commercially reasonable steps to secure your information, appropriate to its sensitivity.
How Long Do We Keep Your Information?
We retain information as long as necessary for business, legal, and regulatory purposes. When disposed, it is securely deleted.
Links To Third Party Sites
Our Websites and Services may contain links to third-party sites with independent privacy policies.
Your Rights and Choices
- Account: update or remove information by contacting us at support@glowupllc.com.
- Communications: opt out of promotional emails (unsubscribe link or email request), SMS (“STOP”), or push notifications (device settings).
- Cookies/Tracking: adjust browser settings; see www.allaboutdnt.com for Do Not Track info.
- Analytics/Advertising: use Google opt-out tools and DAA/NAI opt-out links.
Depending on your residence, additional rights apply (see Sections 16–20).
Children
Our Services are not intended for children under 13. We do not knowingly collect such information.
Changes to Our Privacy Policy
We may update this Privacy Policy periodically. The effective date appears at the top.
Accessibility
If you require this Privacy Policy in an alternative format, please contact us.
Contact Us
If you have questions, please contact us:
- Email: support@glowupllc.com
- Address: Glow Up LLC, 901 Longvue Dr, Houston, PA 15342, USA
California “Shine The Light” Law
California residents may request disclosure of personal information shared for direct marketing in the prior calendar year. Requests must be sent to support@glowupllc.com.
California “Shine The Light” Law
California residents may request disclosure of personal information shared for direct marketing in the prior calendar year. Requests must be sent to support@glowupllc.com.
Illinois Biometric Information Privacy Notice
If you are an Illinois resident, we may collect biometric information (facial features, skin traits, etc.) to provide Scores and Suggestions. Data may be shared with partners offering related products. See Sections 8 and 9 regarding protection and retention.
Connecticut Health Data Privacy Notice
Residents of Connecticut have rights to access, correct, delete, port, or opt out of processing of their health data. Requests can be submitted to support@glowupllc.com.
Nevada Privacy Notice
- Sale of Information: We do not sell your personal information. Nevada residents may confirm this by emailing support@glowupllc.com with subject “Nevada Opt-Out of Sale.”
- Health Data Privacy: We may collect skin/dermatological data to provide Services. You may exercise rights of access, deletion, or appeal via support@glowupllc.com.
Washington Health Data Privacy Notice
If you are a Washington resident, we may collect skin/dermatological health data to provide Services. You may exercise rights of access, deletion, or appeal via support@glowupllc.com.
